Absolutely! Kona Coffee

Ordering, Shipping, Returns

Ordering and Payments

Customers can place orders on our website as guests or as a registered users. Registered users will establish an account with a Username and Password. All ordering requires you to provide your name, billing address, shipping address, contact information (e-mail address; telephone number), and credit card information. We use PayPal Merchant Services for secure payment management with the following credit cards being accepted: Amex, Discover, Master Card, and Visa. An account will retain your information, EXCEPT for your credit card information, which will only be held by PayPal Merchant Services.

Shipping and Handling

We ship our coffee products from the farm directly to customers via USPS Priority Mail. The coffee shipments are carefully packaged for safe transit. Delivery to the U.S. mainland generally takes 2 to 3 days. This method ensures that the roasted coffee beans, whole or ground, are fresh on arrival. Shipping rates are based on the weight of the product and the size of the package. Current rates for shipping within the USA:

0.5 to 1.5 pounds: $6.95
2 to 4 pounds: $13.60
4.5 to 8 pounds: $18.85
8.5 to 9.5 pounds: $25.55
10 to 12 pounds: $32.20
12.5 to 16 pounds: $37.50
Over 16 pounds (please contact us directly: 808-322-0652; absolute.palate@gmail.com)

Current rates for shipping to Canada:

0.5 to 1.5 pounds: $23.95
2 to 4 pounds: $45.95
4.5 to 8 pounds: $59.95
Over 8 pounds (please contact us directly)

Shipping rates on non-Canadian international orders will vary according to the destination and the package size. Prices can vary from $30 to $94. Please contact us directly to determine the pricing (808-322-0652; absolute.palate@gmail.com).

Place Your Order

Return Policy

The roasted coffee being sent to you is always freshly roasted to order with our fluidized-bed air roaster just before we ship it. We do not maintain inventory of roasted coffee on a shelf to fulfill orders. Given that roasted coffee has a limited shelf-life, we do not accept product returns.

In the case of an error in your order or damage in shipping that compromises the quality of your order, please contact us for resolution of the problem (808-322-0652; absolute.palate@gmail.com).

Copyright © 2017 Absolute Palate LLC